We customer service number and all customer service numbers

We customer service number and all customer service numbers

Have you ever encountered a problem with the Internet or landline of WE Company? The answer is definitely yes, who among us has not encountered a technical failure or a sudden problem while connecting to the Internet or browsing social networking sites? The best solution in this case is to contact WE customer service to solve the problem, whatever it is, but some people do not know how to do this and others do not know that there is a dedicated customer service around the clock to respond to all customer complaints and inquiries. In this article, we will learn together about the best and fastest ways to communicate with WE customer service to solve all the problems you may face.

Telecom Egypt provides customer service in several different ways around the clock. WE works to provide communication around the clock, seven days a week with its customers from all governorates of Egypt. WE provides a dedicated team to respond to all inquiries and complaints from its customers, whether these complaints are related to home internet or landline. In most cases, the problem is resolved immediately or in just a few minutes. If matters require the intervention of a maintenance technician to fix the problem, the company sends a dedicated technician to your address as soon as possible to discover the cause of the problem and fix it.

Ways to communicate with We customer service

There are many different ways to communicate with We customer service that suit different people . We allows communication by calling the numbers designated for customer service. You can also communicate with customer service representatives via chat and email. You can also go directly to the nearest switchboard from your home to inquire about anything or submit a complaint about a problem you are facing on the Internet or landline. It is worth noting that communication with customer service, regardless of the method, is available 24 hours a day, seven days a week. Here are the steps for each method to communicate with We customer service: 

1- Contact WE customer service via phone call

The first way to communicate with WE customer service is to use the dedicated numbers. There is a free WE customer service number for mobile phones, and you can communicate with representatives of Telecom Egypt customer service from within Egypt via mobile phone or landline, as well as from outside Egypt. You can communicate with WE customer service 24 hours a day, 7 days a week.

We customer service number

• We customer service number from We number via number: 111 or 01555000111
• We customer service number from a phone with a SIM card other than We via the number: 19777
• Contact us by landline at: 19777
• We customer service number from outside Egypt via the number: +201555000111

Sometimes if there is a large number of people calling at the same time you may have to wait a few minutes to be transferred to a customer service representative.

Advantages of communicating via phone call

• Fast access to customer service
• Communicate effectively
• Communication without the need for the Internet
• Communicate from anywhere

Disadvantages of communicating via phone call

• You may have to wait a few minutes if there are a lot of customers ahead of you.
• Being in a place with a weak network may cause problems with the call.
•  The call is expensive.

Best cases for communicating by phone

• If you want a quick solution to a problem or inquiry
• If you do not have access to the Internet

2- Contact WE customer service via email.

There are many people who prefer to communicate via email when submitting complaints or inquiring about something. Instead of waiting for a few minutes during the call until the customer service representative finishes responding to other people before you, communicating via email does not require that. All you have to do is send a message to the designated email and you will be responded to and you can respond to the message at the time you want.

We has allocated the email: Customer.care@te.eg in order to receive all inquiries and complaints from its customers. All you have to do is send a message to this email with the inquiry or problem you are facing, and a representative from We customer service will respond to you as soon as possible.

Advantages of communicating via email

• Contact customer service formally
• Save emails for future reference.
• More suitable for businesses
• Ability to attach files such as images and PDF to the email to better explain your problem

Disadvantages of Email Communication

• It may take longer to respond to your inquiry.
• It may take several messages before we fully understand the issue you are experiencing.

Best cases for email communication

• If you own a company and want to communicate officially with the customer service of We
• If you prefer to keep messages
• If there is a file you want to share with customer service representatives

3- Communicate via WE customer service chat

This method is considered the favorite of many people who are We customers, as it is considered an easy and fast method compared to the previous methods. All you have to do is follow a few simple steps so that you can communicate with customer service via the chat designated for this purpose. Follow the following steps.

Log in to your account by entering your email and password. If you do not have an account, create an account first and then log in. After that, click on Chat with us on the right below, then click on Let's chat. After that, the chat window will display several options that you can choose from.

Steps to communicate with We customer service via chat

• Visit the official website of the company
• Log in to your account by entering your email and password (or create an account first if you have not registered before)
• Click to Chat with us below
• Click on Let's chat
• After that, a window will appear with several suggested options (if you find your inquiry in one of their suggestions, click on it and follow the steps)
• If you do not find what you want among the suggested options, request to contact a customer service representative.
• You will be transferred to a waiting list with a number of people.
• Wait for your turn and a customer service representative will contact you.

Advantages of communicating via chat

• Fast access to customer service
• You can choose from the suggestions at the beginning of the chat to solve your problem.
• Communicate using your phone from anywhere

Disadvantages of chat communication

• You may have to wait some time if there are customers before you.
• Your internet connection may be slow and you are having trouble chatting.
• Sometimes the connection may be interrupted due to the internet and you may lose your turn.

Best statuses for chatting

• In case there is not enough balance to make a call
• Some people prefer chatting to talking on the phone.

If your inquiry or problem is not available in the options, you can request to be transferred to a customer service representative in order to have a quick conversation with him until your inquiry or problem is resolved. In many cases, you will find a number of other customers waiting for their turn. Wait for some time and you will be transferred to a customer service representative after the number in front of you is finished.

The most important codes of We Company

After we learned about the best ways to communicate with WE customer service, let us review the most important short codes for the company, as WE provides many useful codes such as balance and package inquiry codes. Among the most prominent codes are:

• Code for the most important offers that We provides daily: #015*
• Free balance inquiry code: #550*
• SIM card number identification code: #688*
• We call retention code: #322*
• Blacklist feature code: #800*
• We card recharge code: #card number*555*
• Advance me code, thank you: #504*
• Call me code, thank you: #515*number*
• Call package renewal code: #2*600*
• Balance transfer code: #Amount*Number*323*
• Caller ID code when the phone is off: #066*

How to activate a We line that is stopped

We customers can reactivate their line after it has been suspended by following the following steps through the company’s official website:

• Visit the official website of We Company via this link
• Log in to your account
• Select Activate Data Line.
• Enter the service number in the designated box.
• Add the ID number in the required field.
• Click on the Next button.
• Recording some additional required data correctly, such as phone number, national ID number, and maternal grandfather’s name.

By following these steps, the We line will be restarted after it has been stopped.

How to operate We International Line

With the One World service provided by We, you will enjoy the cheapest price per international minute in Egypt. You can now subscribe to the “One World” service from We and enjoy the international minute at a price of 4.99 pounds, in addition to the cheapest monthly subscription in Egypt at 8 pounds. The service is available to all prepaid and control customers.

With One World service, you can subscribe to the system that suits you through the subscription code #299*, the mobile application, or E-Care for free. You can choose between:

• Monthly subscription is 8 pounds per month.
• Subscribe to the call opening fee service for 1.5 pounds.

Terms and Conditions:

• The monthly subscription is valid for 30 days and is automatically renewed.
• The call opening fee service is valid for use after requesting the code until requesting to cancel the service.

This service is not available for Satellite and some countries.

In the past, when you wanted to file a complaint to solve a problem with the landline or the Internet, you had to go to the nearest switchboard to your home to do so. It is true that you can do this method at the present time, but the methods we mentioned above are much better and save you a lot of effort and time.