Review company on google
Google Reviews: 5 Steps to Skyrocket Your Business Growth with Reviews
More than at any other moment in history, potential buyers are turning to online evaluations for social evidence. Furthermore, Google, the world's most powerful search engine, rewards businesses with a high number of favourable Google reviews with higher SEO ranks.
If you're a small business owner with room to grow and aren't paying attention to Google Reviews, you might as well empty your wallet and light it on fire.
Yes, the importance of online reviews cannot be overstated. And, certainly, we'll show you how to put them to good use in your business.
Here is what you can expect
How to Get More Google Reviews
How to Leave a Google Review
How to Remove a Review from Google
How to Use Weave to Get More Reviews
How to Get More Google Reviews from Your Customers in Five Simple Steps
Step 1: Ask Your Customers for a ‘Favor’
If your consumers have had a wonderful experience with your company, they are usually more than willing to "pay it forward" by leaving a positive review. Your customers will feel less obligated if you phrase your request as a "favour." Surprisingly, this increases their likelihood of complying with your request. (1)
Requesting a favour not only demonstrates your faith in your consumers, but it also gives them the opportunity to help you and your company.
Most delighted clients will gladly post a positive business review if approached in the appropriate way. Get as many "favours" as possible, because Google will highlight any three of these evaluations in your Google Review Summary area. (2)
While getting clients to post a Google business review is a significant step forward, keep in mind that Google's algorithm is looking for the proper kind of evaluations as well.
Step 2: Give Them a Reason to Write a Review
Giving a justification for your request might raise the likelihood of your customers complying by up to 33%. In 1978, research conducted by a Harvard professor discovered the potency of the word "because."
The study's conclusion is that giving someone a reason for asking for something will boost your chances of getting it, regardless of the reason. (3)
If you're requesting a review, be sure to give a reason. "Because we'd love to hear your comments" or "because we care about what you think of our company" are just a few more phrases, but they can make a big difference in your review response rate.
While there are many more technical reasons for collecting reviews, such as improving local SEO to increase online authority and trustworthiness and offering current input to prospects, you should keep your arguments short.
Step 3: Thank Them for Being Willing to Leave a Review
Gratitude is always a good notion when it comes to customer service.
When thankfulness was expressed in advance in a cold email response trial, response rates skyrocketed. (4)
When a business acknowledges client feedback through reviews, it can lead to better customer service.
Step 4: Have a Script and a Process
Let's take a look at how these methods work together to boost your review generating rate. You are free to copy or modify this script to meet the specific demands of your company.
"Thank you for coming in today, [customer name]!" "Could you please do me a favour?" says the narrator.
*A positive response from the customer*
"Would you mind sharing your thoughts on your experience?" Because it aids other customers in making the decision to visit."
*A positive response from the customer*
“Thanks! We are grateful for your willingness to help! Our office will send you a review request in a few moments. You can just click on the review link we email you. It simplifies everything!"
If you simply ask, a delighted customer is likely to return the favour. You'll be well on your way to accumulating a bank of favourable ratings if you keep the process simple and incorporate a little psychology into the mix.
Step 5: Find A Review Software That Automates The Process
Everyone would have automatic review software like Weave in a perfect world.
You can ask for a review from a customer just after they've interacted with you using review software, and they'll get it at the time when they're most likely to provide you feedback.
The request usually contains a link that they can click. They'll be sent to a review site such as Google or Facebook, where they may offer feedback in a matter of minutes.
Make Google Reviews Easy For Your Customers
Making the feedback process easier will always boost your success, no matter how great your client experience is.
Make the process of leaving Google reviews as easy as possible for yourself.
Ask Your Customers For Reviews
Did you know that while 71% of customers would offer feedback if a company just asked, a shocking 30% of customers have never been asked at all? (5)
Even the most innocuous inquiries can be effective, and they are certainly preferable to not asking at all.
You might also be interested in: Should You Ask Customers for Yelp Reviews? and How to Get Facebook Social Media Reviews.
How To Leave A Review on Google
Let's start at the beginning. You may leave Google reviews in two ways: through your browser or through the Google Maps App. Each has its own procedure, and sure, your consumer will need a Google account to complete it.
Write A Google Review From Your Browser
- Log into your Google account, and search for the business you want to review.
- Find the reviews area (next to the star rating in your search results, or under the establishment’s name in the sidebar in Google search) and click on the blue font that says “WRITE A REVIEW.”
- Rate the business from 1 to 5 stars (the greater numbers indicate a positive experience), write about your experience, and click “POST” when you’re done.
Write A Review From The Google Maps App
In the Google Maps app on your phone, search for the business that you want to review.
Maps will return a search result with a map that includes a banner at the bottom about the business. Click that banner.
Scroll down in the window that pops up until you get to the reviews section. You will see five stars unpopulated with your profile picture above them. Click on the number of stars you would like to leave for the business and proceed to write about your experience.
Click “POST” to leave the review.
Writing a review is a simple process, even for your older customers. This process is even simpler when you use automated software.
How to Delete a Google Review
If you are a business owner, you’ve probably seen a negative review come across for your business at least once. The review could be the result of a misunderstanding with a customer, or even someone on your team dropping the ball, in which case, you should try to rectify the situation immediately.
Unfortunately, there is another common source of negative fake reviews that you can’t do anything to rectify. Those negative reviews come from competitors who are trying to tarnish your reputation. In an effort to do this, some competitors post negative reviews about your business. In these scenarios, you’ll need a strategy for deleting Google Reviews.
Before we get too far into this process, you should know that this is not always guaranteed to work. However, it has worked on a number of occasions, so it’s often worth going through the process.
Step 1: Locate the Review on Google
Locate the fake google review you are trying to remove. You can do that by searching for your business name in Google and clicking on the total number of reviews.
Google wants to make it easier for people to find useful, high-quality information about local companies. Millions of people use Google Search and, in particular, Google Maps to find places to eat, buy, drink, and visit each year. This frequently includes feedback from those who have visited the establishment firsthand. So, how do I leave a Google review for a company?
Google provides a mechanism for you to review businesses from Google Search and Google Maps to make it easier for consumers to do so. Simply Google the business's name followed by their location to submit a positive or negative Google review.
Google will then show you Google listings that match your inquiry across Google Search and Google Maps. Find the listing with the same location or phone number as the business's Google Place Page.
To begin writing, go to the Google Place Page header and click "submit a review." Your review will be published as soon as you submit it.
On Google Maps, you may rank companies on a scale of one to five stars. Google shows ratings for all Google Reviews, including yours, on Google Search and Google Maps.
The average star rating is used by Google to identify high-quality Google Places entries. When you submit your Google Review, you have the option of selecting a Google Rating. In Google Search and Google Maps, Google only shows the Google Rating for Google Reviews, not the individual star ratings.
With the exception of some user-generated content, all reviews are made public on Google Places. Please read Google's review policies and Google Terms of Service if you have any concerns about disclosing personal information when submitting a Google review. If you give Google permission, they will not share or sell your information to anybody else.
How do I write a Google Review?
It takes only a few minutes to write an honest Google Review, and they want you to be open and honest about your experience. On any Google Place page, you can leave a Google Review.
Make certain you're writing a true account of events. Remember that by writing this review, you will have an impact on the company's rating. If the events you describe are false, Google may erase your Google Review and/or prevent you from using Google Reviews in the future. Google permits businesses to respond to Google reviews, so expect one and be prepared to handle the matter maturely and civilly.
Next, Google provides a wealth of information on how to write a Google review. When posting Google reviews, they urge that you use your real name. This makes it more authentic for everyone, and it also allows the business owner to contact you if you report an issue.
In-depth information is required by Google. The more information you can provide about your experience, the higher your review may rank. As a result, be as specific as possible. If the firm has done something unique for you, Google also recommends that you give examples of how it has aided you in your life or business.
Google Reviews Can Help Your Business Too
Google reviews are also taken into account when determining search ranks, so they could aid you as well! Given that the majority of individuals nowadays conduct their research online, Google reviews are becoming increasingly essential. Another incentive to collect Google reviews is that they can help your Google My Business listing rank higher on Google Maps.
The Google review procedure may appear intimidating at first, but once you've received a few Google reviews, it's a breeze! You may receive them from prior and present customers, and there are a number of techniques and tricks you can use to get them to come in thick and fast!
If you haven't set up Google My Business yet, contact The Review Queen for assistance. In no time, our Google professionals will get you up and running. With Google Reviews, you might be revolutionising your business in only a few weeks.
Already Set Up in Google My Business?
Have you built a Google review page or a Google presence? Is it simple for customers to contact you and obtain the information they require? If you answered yes, then contact us for great Google Review tactics for becoming seen and heard.
